Fulfilling the Promise: Adding Value through Claims Service

Surety claims departments serve a vital function in the bonding process by, among other services, investigating claims on bonds and ensuring that the “bond promise” is fulfilled.

During this Virtual Seminar we are joined by claims attorney Rachel Walsh with Liberty Mutual, who will share examples and stories as she discusses the means by which claims groups consistently add value to surety organizations. She will discuss the essential services that claims departments provide to customers, as well as the important role that bond producers can play in the claims process.

Rachel Walsh

Senior Surety Counsel

Liberty Mutual Insurance Company

Rachel Walsh is Regional Vice President – Northeast Claims for Liberty Mutual Insurance Company. Before joining Liberty Mutual, she practiced at Krebs, Farley & Pelleteri, PLLC in New Orleans, Louisiana, where she focused on surety and fidelity law and construction litigation. Ms. Walsh received her Juris Doctor, magna cum laude, from Loyola University New Orleans in 2007 and a Bachelor of Arts, cum laude, from Tulane University in 2004. She serves as an Assistant Bar Examiner for the State of Louisiana, routinely speaks at American Bar Association and industry events regarding various aspects of surety law, and additionally serves as a Vice President of the Philadelphia Surety Claims Association.

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