Learn How to Read People like an FBI Hostage Negotiator and Corporate Fixer

Recorded On: 12/04/2019

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Learn how to read people like an FBI hostage negotiator and crisis communications expert. With decades of combined experience, former FBI hostage negotiator Chip Massey and crisis communications expert and Wall Street Journal contributor Adele Cehrs will reveal how to spot a liar, body positioning and forensic listening techniques that will give you a competitive advantage. 

 Participants will learn how to:

  1.  Understand people's "unstated narrative"
  2. Use tone of voice, cadence of speech, and volume for maximum effectiveness 
  3. Learn no-brainers, bias, and psychological nudges that influence
  4. Examine body positioning to read the room and get conflict clues
  5. Break through emotional resistance 
  6. Learn how FBI agents spot a liar 
  7. Build and maintain trust
  8. Work through a difficult situation with ease putting the skills learned on the webinar into practice immediately

Join us for this innovative seminar designed to boost your powers of persuasion – and your ROI. Getting expert tips on how to read people could be an invaluable resource in the relationship driven business of surety bonding. 

Adele Cehrs

Crisis Communications Expert

Heralded as a crisis communications expert, by the Wall Street Journal Adele Cehrs has worked with high-profile clients like Vice President Joe Biden, the CEO of Lockheed Martin Marillyn Hewson and the owner of the Washington Monumental Sports Ted Leonsis. She has spoken at the United Nations and her talk was broadcast on United Nations Television and translated into eight languages. She is the author of the book: Spike Your Brand ROI: How to Maximize Results.

Chip Massey

Partner, When and How Agency

Former FBI hostage negotiator and special agent, Chip Massey is a partner at the When and How Agency and helps companies like Goldman Sachs, MetLife. He has worked with the CIA to track down spies, lead high-profile criminal cases, and counter-terrorism investigations. Worked extensively in crisis situations, international kidnappings and fugitive apprehensions.

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Virtual Seminar Recording
12/04/2019 at 2:00 PM (EST)   |  60 minutes
12/04/2019 at 2:00 PM (EST)   |  60 minutes Learn How to Read People like an FBI Hostage Negotiator and Corporate Fixer
2 Questions
Certificate of Attendance
No credits available  |  Certificate available
No credits available  |  Certificate available